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Fairline Distribution LTD

Unit 10, 2M Trade Park
Beddow Way
Aylesford
Kent
ME20 7BT

Tel: +44 (0)1622 716688
Fax: +44 (0)1622 719336

E-mail:sales@fairline.co.uk

Authorised Sub Distributors

1st Connectivity Ltd

GR Kabel

GHO Distribution Ltd - Ireland

Dear Customer

We at Fairline are constantly striving to improve the service we supply to our customers but, in order to do this, we need to know how we are currently performing. We would, therefore, be grateful if you would spare a few minutes to fill in the following questionnaire, which will help us to identify aspects of our service that you are not entirely satisfied with. Please do be completely honest.


Below you will find a downloadable version of our Customer Service Questionnaire form in Word format, you can either print it off and send it by posts, or fill it in on screen and email it back.

Company Name:
Account Number (if known):
Your Name:
Position:
Email Address:
Tel.:
 
How would you rate Fairline’s importance to you, as a supplier? 1 being a vital key source and 10 being an occasional last resort
1
2
3
4
5
6
7
8
9
10
 
What is your opinion of our sales and dispatch department’s.....
 
Very Good
Good
Average
Poor
Very Poor
Service & Attitude
Accuracy and Response time
Knowledge & Professionalism
 
Please give a rough estimate of the percentage of your overall IT spend that is currently placed with Fairline?
 
What additional products would you like to see included in Fairline’s range?
 
What improvements could we make to encourage increased trade with your company?
 
If we were to implement the suggestions you have made, please estimate the value of the additional business you think might be available to Fairline:
 
What is your opinion of our Accounts Department’s...
 
Very Good
Good
Average
Poor
Very Poor
Service & Attitude
Accounts Approach&Professionalism
 
Do you think that Fair line’s accounts procedures and policies are generally well balanced & fair? Yes No
 
How do you feel that the service provided by our accounts department could be improved?
 
We generally email statements and copy documents directly to those who need them. Please advise the email address, to which such information should be sent?
 
Would you also like us to email original invoices to this address, instead of posting them? Yes No
 
What is your opinion of our Technical Support...
 
Very Good
Good
Average
Poor
Very Poor
Service & Attitude
Accuracy and Response time
Knowledge & Professionalism
 
Are there any areas where, you feel, Fairline’s Technical Support could be improved?
 
What is your opinion of our Customer Service and Returns Dept.....
 
Very Good
Good
Average
Poor
Very Poor
Service & Attitude
Accuracy and Response time
 
How do you think our customer service / returns policy could be improved?
 
What is your opinion of our Web Site’s... Have not used
 
Very Good
Good
Average
Poor
Very Poor
Content
Product Search
Ordering Facility
Other Facilities
General Ease of Use
 
Of your overall IT spend, approximately what percentage, would you say, is currently ordered via the Internet?
 
Do you use our website for...
Product Enquiries Yes No
Placing Orders Yes No
Account Enquiries Yes No
 
Can you suggest any improvements, that would encourage you to use our website more than you currently do?
 
Are there any other areas, not covered above, where you think we could improve the service we offer?
 
If we were able to implement all or most of the improvements you have suggested, how important do you think Fairline COULD become to you, as a supplier. 1 being a vital key source and 10 being an occasional last resort
1
2
3
4
5
6
7
8
9
10

 
   
 
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